LPR and Invoice by Mail – A Case Study of Frictionless Parking Experience at MBTA

One of the primary goals is to create a customer experience that encourages increased ridership by making it as convenient as possible to pay and park. With invoice by mail, MBTA offers a non-punitive 2nd payment option for its riders. For any unpaid parking sessions, an invoice covering the balance of the time can be sent by mail using a fully automated gateless LPR and invoice by mail system for processing and mail out. Learn more about how fixed LPR and invoice by mail is allowing the MBTA to repurpose its PEOs to create more efficiency and improve parking services.