Norwalk, a municipality located in the southern Fairfield County, along the Gold Coast region of Connecticut has a population of 88,438 residents. The city manages parking through a parking authority that is structured as an enterprise fund, self-sufficient, operating with no taxpayer money, all through revenues collected through parking fees, leases and other parking authority related fees.

One of Norwalk's primary challenges was moving from a manual parking system to an automated and integrated intelligent system that would benefit both the city and its citizens. gtechna has been Norwalk's partner of choice for their front-end eticket enforcement solution since 2010. Norwalk naturally turned to gtechna again when it was time to upgrade their solution. Norwalk was ready to move towards a more integrated real time solution. gtechna was able to integrate components of pay by space and pay by plate with software intelligence that could address system latency, communication issues as well as a software algorithm designed to reduce human and machine errors all in real-time.

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