EXTREMELY LOW FAULT RATE
The launch of this smart system has been very successful and the solution has proven not only to enhance the customer’s parking experience, but also the city’s efficiency. During the first half of 2013, after the installation, there were more than 1,000,000 successful plate-based transactions in Pittsburgh and the number of total complaints of any kind about the new system were down to 0.03%.
Their thorough approach and commitment to local project support is refreshing and gives us great confidence that Pittsburgh will have one of the best parking programs in the world.
HOW IT WORKS
Patrons are required to enter their vehicle license plate number prior to paying for parking. The transaction is then sent in real time via wireless communication to secure Cale WebOffice servers where the plate information and payment status are automatically relayed to parking enforcement. Enforcement staff can immediately check on which vehicles are paid using Samsung Galaxy Note® 3 Smartphones equipped with license plate recognition software provided by gtechna.
gtechna and Cale demonstrated that they can not only provide the right technology, but they also have an excellent track record of implementing successful parking programs throughout the US, Canada and overseas.
CUSTOMER SATISFIED WITH EXCELLENT FOLLOW-UP
PPAP was impressed with the improvement to enforcement. They can now quantify exactly how many vehicles (plates) have been checked each day, how many were in compliance, and how many were cited, etc. With the previous Pay & Display and Single-Space solution, enforcement was purely visual; there was no way to measure enforcement efficiency and productivity and the number of citations issued.