Westmount is proud to join the many municipalities around the world using this system, and to be the first to adopt it in Canada. The change has attracted people to the area and encouraged them to shop at local businesses. Merchants have increased their business as well as their relationship with the shoppers. Some merchants even thank shoppers by validating their parking.
As a bonus, the meter-free sidewalks have improved walkability and snow removal operations. The elimination of designated spaces allows for various sizes of cars or SUV to find a parking spot.
Revenue is expected to increase and should offset the cost of Westmount’s migration to the new system, though not by much. Westmount has decreased the hours of operations however, the pay-by-plate solution has increased the number of parking spots available by 15%. The revenue generated balances out and should therefore be more or less the same.
Additionally, Westmount is very often at full capacity which means they have reached a cap on possible additional revenue. However, what can be noted is an increase in transactions per day as well as an increase in plates checked per day with 400 per shift, and a decrease in infraction volume which can only mean that the compliance rate is up.
With over 20,000 users using the app exclusively, and the app accounting for 1/₃ of the transactions, integration with convenient payment technologies has given more options and convenience to the driver. In turn, this has helped reduce complaints, increase compliance and overall customer satisfaction. Actually, the number of app users keeps growing, while complaints continue to decrease.Request a Demo
However, what can be noted is an increase in transactions per day as well as an increase in plates checked per day with 400 per shift, and a decrease in infraction volume which can only mean that the compliance rate is up
This project has generated a lot of interest from other cities looking for real-time parking solutions. Several cities have been impressed by the implementation and success of Westmount’s pay-by-plate system.
In June 2017, this innovative project earned the City of Westmount a nomination by the Quebec Transport Association for the Grand Prize for Excellence in Transport. This prize recognizes various projects in the transportation industry and inspires and encourages local initiatives.
Westmount has been and will always be a pioneer and early adopter of new technology. Who will follow in their footsteps?